FAQs
Pricing
Prices are in INR and are inclusive of GST and shipping (in case of prepaid orders).
Free shipping
Free shipping for prepaid orders across India. We charge a minimal amount for COD shipping. Please refer below
Payment Methods
We accept all Indian/ International credit cards, Debit cards, Net Banking, Wallets, UPI etc through our secured payment gateway Razorpay.
COD is available for orders below INR3,000/-
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Please note :
We charge a minimal amount on COD orders due to high shipping cost involved for the same.
- INR 50/- extra for COD order value > INR 2,000
- INR 100/- extra for COD order value < INR 2,000 upto INR 3,000/-
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Thank you for understanding.
Refund Policy
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Due to the high cost of shipping home decor products, we do not permit return/ exchange except in case of a manufacturing defect or damage in transit wherein we will replace the product.
Process for replacement :
- The same shall be informed to us within 24 hoursof delivery.
- Email us an opening video of the package with your order ID on Operations@letsdotheroms.com
- Keep the subject as "(OrderID)_Replacement"
We will arrange a reverse pick-up and upon receiving the same will send you a replacement.
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In case of an order that cannot be fulfilled from our side due to Stock issue, refund shall be processed in 3-5 days from the date of communication and shall take 4-6 days to reflect in your bank accounts from which payment was made.
Shipping Policy
Products are usually shipped 2-3 days of order. In case of any delay due to unavoidable reasons, we shall update you on Mail and SMS.
Tracking details and delivery Timelines
An email is sent to you when the order is placed and after the order is shipped. It contains the tracking number and details of the service provider. Apart from this, you receive messages from our shipping partners from time to time updating you about your order.
Usually, your order is delivered in 7-9 working details from date of order.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk . Drop us an email at Contact@letsdotherooms.com/ Operations@letsdotherooms.com
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Let's Connect!
Email : You can connect with us at Contact@letsdotherooms.com / Operations@letsdotherooms.com for any kind of query. Usually our team gets back to you in 48 hours.
Instagram DM : You can even DM us on our instagram handle @ https://www.instagram.com/letsdotherooms/ for instant replies.
Call : +91-9540296430, +91-8130930435, +91-8130659377
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Corporate Address :
Gzb 201014
Terms And Conditions
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Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Letsdotherooms allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Letsdotherooms.
When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
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PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
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SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
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How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at yourstylist@styleash.in
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SECTION 3 - DISCLOSURE​
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
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SECTION 4 - PAYMENT​
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.​
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.​
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.​
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
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SECTION 5 - THIRD-PARTY SERVICES​
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.​
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.​
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.​
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.​
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
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Links​
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
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SECTION 6 - SECURITY​
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
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SECTION 7 - COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
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SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
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QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at lletsdotherooms.com